Help for Students, Staff, and Faculty

Contact the Help Desk

Come to the office, 1253 SC, during office hours: 8:00 am-9:00 pm Monday-Thursday; 8:00 am - 5:00pm Friday; call 319-335-5055; or send email. The Engineering Help Desk staff answers questions and solves technical issues for College of Engineering students, staff, and faculty.

Commonly Asked Questions

Here are links to the information most commonly requested by people coming to or calling the Engineering Help Desk.

Need remote access to Windows computers? Use the VDI to get a virtual Windows lab machine. Get the VDI client for the machine you are using.

Running graphical Linux from Windows or Mac using FastX.

Change or reset engineering account password. Password rules.

Connect2, the engineering VPN, gives you secure access to your files when you are not on campus.

If links to URLs from your ICON sites appear to be blank, click the shield (upper left in Firefox; upper right in Chrome) to allow the blocked content. Read the ITS article.

Install Symantec Anti-virus for engineering students, staff, and faculty.

When running codeblocks on a Linux computer, open up a terminal window and type css-codeblocks. This will start codeblocks with the proper settings and not cause the computer to slow down.

When trying to connect to the eduroam wireless network, you must use your Hawk ID + "". If your Hawk ID is bgreene, to connect to the wireless, your User Name would be "".

If you are printing a document in one of the student computer labs and mistakenly select to use Tray 1 (manual feed), when you go to the printer, press OK twice and the document will print to the next tray filled with paper.

If you can log into Windows but not to Linux, you might be over your Linux quota. Log into a Windows machine, open Computer and look at files on the L: drive, where Linux documents are stored. Remove unneeded files. See Disk Quota and How to Manage Disk Space  and Reducing Disk Usage for more information on managing disk space.

If you are working on a class assignment and  unable to run Ansys because of a license error, be sure to select the teaching license version. To run the teaching license version of Ansys on Windows, go to Start | All Programs | Ansys | ANSYS APDL Product Launcher. Once Ansys has started, choose ANSYS Academic Teaching Advanced in the License area near the top of the screen.

Complete an on-line form to request software, report a lost item, ask for help.

New to the College of Engineering? Read the ECS Quick Start Guide, the Survival Tips, and FAQ about Computing in Engineering.

Information about the electronic access card.


The Engineering Help Desk is staffed by student consultants -- Cody Soultz, Callum Duff, Evan Toczyl, Jacob Gleason, Rebecca Schwartzenburg, and the Help Desk Manager, Sarah Williams.