Help for Students, Staff, and Faculty

The Engineering Help Desk staff answers questions and solves technical issues for College of Engineering students, staff, and faculty. 

Office Hours: 8:00 am- 5:00 pm Monday-Friday

Open Office Hours
  Virtual office visit via Zoom (available only during Office Hours listed above)
You must be signed into Zoom with HawkID to access
For help signing into Zoom, please refer here:  Zoom - Getting Started
Call Engineering Help Desk
  Call 319-335-5055 (Office Hours above)
Email Engineering Help Desk
  Send email to
Schedule general consult with Engineering Technical Services
  Schedule consultation with Help Desk staff (requires login to Office365 with HawkID)
Open Help Session with Engineering Help Desk/Computer Services
  Open a help session with online staff.  This will allow staff interact with remotely during the session. (Open during Office Hours above)
Poster Printing
  Submit file for Poster Printing (Please allow for 24 hour turn around)


Due to Covid-19 precautions, the ECS/Help Desk Office (1256 SC) is not open for unscheduled visits at this time.


Common Issues

The Engineering Help Desk staff can help with most technical issues for everyone in the College of Engineering. Below are some of the common problems that we help people with. Don't see your problem or question listed below? Don't worry! We can help fix most issues, or find someone within the University who can. Feel free to stop in, call, or email your questions to us.

  • Remote access to Windows computers 
  • Running graphical Linux from Windows or Mac
  • Junos Pulse, the engineering VPN, for secure access to  files when off campus
  • FireEye Antivirus
  • Codeblocks on Linux
  • Eduroam wireless network
  • Printing in computer labs
  • Linux quotas
  • Ansys license questions
  • Software requests
  • Report a lost item or find a lost item
  • Electronic door access
  • And many more! 

Contact us by filling out the following Consultant form.