1253 SC

Help Desk Hours:

Sunday Closed
Monday 8:00 am - 5:00 pm
Tuesday 8:00 am - 5:00 pm
Wednesday 8:00 am - 5:00 pm
Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 5:00 pm
Saturday Closed

Contact Us:

Ask  A Consultant
Ask a Consultant (web form)
Email Help Desk
Call Engineering Help Desk



Help for Students, Staff, and Faculty

The Engineering Help Desk staff answers questions and solves technical issues for College of Engineering students, staff, and faculty

Open Office Hours
Virtual office visit via Zoom

(available only during Help Desk Hours)
You must be signed into Zoom with HawkID to access
For help signing into Zoom:  Zoom - Getting Started

Schedule general consult with Engineering Technical Services
Schedule consultation with Help Desk staff

(requires login to Office365 with HawkID)

Open Help Session with Engineering Help Desk/Computer Services
Open a help session with online staff

This will allow staff interact with remotely during the session. (Open during Office Hours above)

Poster Printing
Submit file for Poster Printing

Please allow at least one business day for processing.


Common Issues

The Engineering Help Desk staff can help with most technical issues for everyone in the College of Engineering. Below are some of the common problems that we help people with. Don't see your problem or question listed below? Don't worry! We can help fix most issues, or find someone within the University who can. Feel free to stop in, call, or email your questions to us.

  • Remote access to Windows computers 
  • Running graphical Linux from Windows or Mac
  • Junos Pulse, the engineering VPN, for secure access to  files when off campus
  • FireEye Antivirus
  • Eduroam wireless network
  • Printing in computer labs
  • Linux quotas
  • Ansys license questions
  • Software requests
  • Report a lost item or find a lost item
  • Electronic door access
  • And many more!